Shipping

Orders will be shipped within 4 business days.
For those customers that live within twenty (20) miles of the Truth or Consequences area, we are excited to offer you free shipping.  If you would like to place an order and would rather we deliver to you directly; you may either place your order online and mark the option to have it delivered and no shipping charge or please email your order to contactus@jadancandles.com.  We will deliver your order directly to your door.  If you do not order and pay online, payment at the time of delivery will be expected.  Cash or money order only.  A receipt will be provided to you at the time payment is made.  We will contact you as soon as the products are available; and arrangements will be made to deliver the products.
Please email the following information with your order:
1.  First and Last name of customer
2.  Delivery address
3.  Name of fragrance(s)
4.  Type of product (melts or 12 oz status jar)
5.  Number of each products
6.  Contact phone number (please be sure to include area code)
 
JADAN Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact us immediately.
To receive a full refund, you must return your product(s) within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials.
Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customers responsibility to pay for shipping to return the items to JADAN Candles.
We cannot refund your money if you use any portion of your candle(s) or other products you purchase on our site.